Policy queries

Got a question about our insurance cover?

From the MID to excess, find the answers below.

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Policy queries FAQs

How quickly can I be on the road?

You can buy a policy to start within 15-30 minutes. Your Insurance Certificate is available to download after you’ve paid, so you can drive as soon as your policy starts.

Does it affect my No Claims Bonus?

You can’t accrue any No Claims Bonus on a Dayinsure policy, but if you have a claim this won’t affect any No Claims Bonus you’ve built up already.

How do I make a complaint?

Email complaints@dayinsure.com with full details. Please include the policy details if applicable.

How do I know I’m insured?

Once you’ve paid for your insurance, we’ll email you a certificate within 30 minutes – this is your proof of insurance. The date and time your insurance starts will be on the certificate. You are insured to drive from then.

How do I cancel my policy?

There are two options for you to use to Cancel a live Dayinsure policy.

Option 1 – Please sign into your Dayinsure Customer Access account – Click on the Cancel button of the live policy you would like to cancel and follow the on screen instructions.

Option 2 – Click on the document link provided in our confirmation email – Click on the Cancel button and then follow the on screen instructions.

For further information about the Dayinsure Refund Policy, please click here.

Can I make a change to my policy?

You can’t make any changes to your policy; but you can cancel your policy and buy a replacement with the right details. You’ll be entitled to a refund of any full days left on your policy, and there’s no cancellation charge.

When will my policy appear on the MID?

Legally we have 7 days to place a policy on the MID (Motor Insurance Database). However, we do complete daily updates and aim to have your policy on the MID within 12 hours. You can drive the vehicle legally between the dates and times shown on the certificate of motor insurance issued to you.

How much is your excess?

The amount of excess varies – but will be confirmed before you buy your insurance. The amount will also be shown on the insurance certificate once you’ve bought insurance. There isn’t a separate excess for glass claims. The ‘excess’ is the first part of any claim you have to pay. Excess protection is available to add on to your policy.

What level of cover does a Dayinsure policy offer?

All Dayinsure policies provide Comprehensive cover to drive in the UK, and Third Party Cover to drive in Europe.

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