Policy queries

Got a question about our insurance cover?

From extending your policy to the MID, find the answers below.

Buying cheap learner driver insurance from Dayinsure

Policy queries FAQs

How quickly can I be on the road?

You can buy a policy to start within 15-30 minutes. Your Insurance Certificate is available to download after you’ve paid, so you can drive as soon as your policy starts.

Does it affect my No Claims Bonus?

You can’t accrue any No Claims Bonus on a Dayinsure policy, but if you have a claim this won’t affect any No Claims Bonus you’ve built up already.

How do I make a complaint?

It’s our intention to provide you with a high level of customer service at all times. However, should you be unhappy with our service or have any cause for dissatisfaction we have a formal complaints procedure. In the first instance you should contact us by E-mail, telephone or in writing with full details. Please include the policy details if applicable. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service www.financialombudsman.org.uk

Email: complaints@dayinsure.com

Telephone: 0333 005 0944

Address: Mara House, Tarporley Business Centre, Nantwich Road, Tarporley, Cheshire CW6 9UY

To see our full Complaints Process – please click here to view our Terms of Business.

How do I know I’m insured?

Once you’ve paid for your insurance, we’ll email you a certificate within 30 minutes – this is your proof of insurance. The date and time your insurance starts will be on the certificate. You are insured to drive from then.

How do I cancel my policy?

There are two options for you to use to Cancel a live Dayinsure policy.

Option 1 – Please sign into your Dayinsure Customer Access account – Click on the Cancel button of the live policy you would like to cancel and follow the on screen instructions.

Option 2 – Click on the document link provided in our confirmation email – Click on the Cancel button and then follow the on screen instructions.

For further information about the Dayinsure Refund Policy, please click here.

Can I make a change to my policy?

Extending your policy on a like for like basis may be available. Please log in to your Dayinsure Account to see if your policy is eligible to be extended.

You can cancel your policy and buy a replacement with the right details. You’ll be entitled to a refund of any full days left on your policy, and there’s no cancellation charge.

When will my policy appear on the MID?

We guarantee to update the Motor Insurance Database (MID) every 7 days and in some cases more often but we always recommend always having a copy of your Insurance Certificate with you during the period of cover. You can drive the vehicle legally between the dates and times shown on the certificate of motor insurance issued to you.

How much is your excess?

The amount of excess varies – but will be confirmed before you buy your insurance. The amount will also be shown on the insurance certificate once you’ve bought insurance. There isn’t a separate excess for glass claims. The ‘excess’ is the first part of any claim you have to pay. Excess protection is available to add on to your policy.

What level of cover does a Dayinsure policy offer?

All policies provide Comprehensive cover.

Extend your policy

What happens if I click yes to a change in personal details?

If you’ve changed any of your personal details you may not be eligible to extend your current policy, we suggest you re-apply for a new quotation.

Please note: If a new quotation is not available it means that you may no longer meet the acceptance criteria for a Dayinsure short term insurance policy.

How will refund payments be returned to me?

The refund will be returned to the customer’s account used to pay for the cover.

As multiple transactions will have been made due to you extending the duration of your policy, these refunds may appear on your bank statement/account as more than one transaction.

Can I still cancel my policy if I have extended the cover?

Provided there have been no claims or incidents likely to give rise to a claim you’ll be entitled to a refund of unused premium.

  • If you cancel the policy before cover has commenced, you’ll be entitled to a full refund of premium.
  • If you cancel the policy after cover has commenced, we’ll recalculate your insurance premium based upon the date your policy commenced until the date your policy cancelled. We’ll refund you the difference between the recalculated insurance premium and the insurance premium you’ve already paid.

Please note:

  • The cost of a short-term policy will be proportionally greater than a longer-term policy and therefore you may receive a smaller refund than expected.
  • Cover for days or part days which have already commenced won’t be refundable

Why can’t I see the original certificate and schedule?

As you have now amended your policy, you’ll only be able to see the current live certificate and schedule

What documentation will be issued when I have successfully extended my policy?

In your document list held in your Dayinsure ‘My Account’, you’ll be able to view an amended certificate and schedule with the existing start date of your policy but your amended end date of the policy.

How do I get to the extend button?

The extend button will only be displayed on your Dayinsure ‘My Account’ Welcome page on the website, when you’re eligible to extend a live policy (i.e you have not extended your policy too many times or reached the maximum duration of 30 days).

The facility to extend your policy via the mobile apps can be done from the home page once you have signed in.

Why hasn’t this functionality been released to all Dayinsure users?

We want to provide our Dayinsure ‘My Account’ customers access to additional benefits.

So, click this link to sign up today Dayinsure Account

The Dayinsure ‘My Account’ also:

  • saves your details so you only have to re-enter the dates and payment details next time
  • enables you to view previous policies in the Dayinsure “My Account” section of the application. (please note previous policies will only show from the time you created the account with us)
  • provides you with the ability to view/download your policy documentation and certificate and schedules anytime you need them.

Which customers will be able to extend their policies?

Only Dayinsure Customers who have set up a Dayinsure ‘My Account’ and have a current live policy with us will be able to apply to extend their policy (subject to acceptance / lending criteria).


Why can’t I change anything or add on any additional products?

An extension to your current Dayinsure short-term motor insurance policy can only be done on a like for like basis up to a maximum of three times or a maximum of 30 days from your original policy start date (whichever is the sooner).

If you’d like to change anything or add on any optional products to meet your needs, you’ll need to request a new quotation.

Can I change anything from the original policy?

If you extend your policy duration all policy terms and conditions will remain the same.

If something has changed or you would like to arrange different cover on a Dayinsure policy, please request a new quotation and take out a new Short-Term Motor Insurance policy

If an extension is not available what will I need to do?

If you are unable to extend your policy you may choose to apply for a new quotation. Just click the following link to get a Dayinsure short term motor insurance quotation.

Please note: if a new quotation is not available it may mean that you may no longer meet the acceptance/underwriting criteria for a Dayinsure short term insurance policy.

Will my policy terms and conditions change if I extend the number of hours/days?

Your policy terms and conditions will remain exactly the same as the original policy you took out with us. The only change that will be made is to the end date of your policy and a revised certificate and schedule will be available once the process has been completed.

What is the maximum number of days allowed when a Dayinsure Short Term Motor insurance policy is amended?

You may only extend your policy three times or up to a maximum of 30 days, whichever is the sooner. This is subject to acceptance / underwriting criteria.

If after you’ve reached your maximum number of extends or the 30 day limit and you still need insurance cover, you’ll need to re-apply for a new policy.

Just click the following link to get a Dayinsure short term motor insurance quotation.

How are the premiums applied?

The premium will be based on the difference between your original policy premium against how much the extended policy would have cost if you had purchased the extended policy initially. All insurance premiums will also include Insurance Premium Tax.

Why can I only extend my live policy up to 30 days.

30 days is the maximum duration of our Dayinsure Short Term Motor Insurance policy.

However, if you do require a longer period, you may re-apply for a new policy to provide cover up to a maximum of 30 days.

What will the extend functionality let you do?

It will enable you to extend an active Dayinsure Short Term Motor Insurance policy, for up to a maximum of 30 days from the original inception date.

Please note: you will only be allowed to extend three times to reach the maximum duration of 30 days from the original inception date.


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