We’re best contacted via live chat or by emailing email@example.com
However, if you do need to call us our number is 0333 005 0944*
Our opening hours are:
You can also get in touch with us through our social channels. We can’t answer any account-specific questions this way though, so please don’t send us any of your personal details. We won’t ask you for this information either.
If your policy is with Aviva please call:
If your policy is with Mulsanne please call 0333 003 3189*
Phone lines are open 24 hours a day.
If you bought RAC UK breakdown cover with your insurance please call RAC on 0330 159 0241* for assistance.
Available 24 hours a day, 7 days a week.
If you need help, you can chat live to our dedicated Customer Services team by clicking on the chat icon at the bottom of the page.
However, Alex can help with any questions you may have about our short term insurance, outside of our business hours.
It’s our intention to provide you with a high level of customer service at all times. However, should you be unhappy with our service or have any cause for dissatisfaction we have a formal complaints procedure.
In the first instance you should contact us by E-mail, telephone or in writing with full details. Please include the policy details if applicable.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service www.financialombudsman.org.uk
Telephone: 0333 005 0944*
Address: Mara House, Tarporley Business Centre, Nantwich Road, Tarporley, Cheshire CW6 9UY.
To see our full Complaints Process – please view our Terms of Business.
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of five years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.