Contact us

You’ll find loads of answers to common questions in our help and support section below.

If you can’t find what you’re looking for, please get in touch with us.

woman with phone in hands

Get in touch

We’re best contacted via live chat or by emailing

However, if you do need to call us our number is 0333 005 0944*

Our opening hours are:

  • Monday-Thursday: 9am-5pm
  • Friday: 9am-4pm
  • Saturday & Bank Holidays: 9am-5pm (N.B. our phonelines are only available 9am-12.30pm)
  • Sunday: Closed.


Social media

You can also get in touch with us through our social channels. We can’t answer any account-specific questions this way though, so please don’t send us any of your personal details. We won’t ask you for this information either.


woman talking on the phone

Need to make a claim?

If your policy is with Aviva please call:

If your policy is with Mulsanne please call 0333 003 3189*

Phone lines are open 24 hours a day.

Excess Protection claims are dealt with by Davies Group Limited. The quickest and easiest way to register a claim is by visiting Davies E-Claims or by calling 0344 856 2359*.

Car accident dispute

Broken down?

If you bought RAC UK breakdown cover with your insurance please call RAC on 0330 159 0241* for assistance.

Available 24 hours a day, 7 days a week.

Car broken down on side of road

Help and support

Check out our help and support pages to find answers to our most common questions


Still can’t find what you’re looking for? Just Ask!

If you need help, you can chat live to our dedicated Customer Services team, during office hours, by clicking on the chat icon at the bottom of the page.


hands typing on a laptop

Help us to get it right

It’s our intention to provide you with a high level of customer service at all times. However, should you be unhappy with our service or have any cause for dissatisfaction we have a formal complaints procedure.

In the first instance you should contact us by E-mail, telephone or in writing with full details. Please include the policy details if applicable.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service


Telephone: 0333 005 0944*

Address: Mara House, Tarporley Business Centre, Nantwich Road, Tarporley, Cheshire CW6 9UY.

To see our full Complaints Process – please view our Terms of Business.

woman stood next to car with mobile phone

* Important information

For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of five years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.