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Claims and breakdown

Had an accident or broken down?

From big accident to minor bump, we’ll give you the best way to get you back on the road as soon as possible.

Dayinsure flat tyre

Claims and breakdown FAQs

Who do I call for a windscreen claim?

Please call Aviva on 08000 156 166, who’ll be able to help. Please be ready to give your policy details and registration number.

What are the different UK breakdown cover options?

Both our UK Breakdown options are provided by the RAC.

  • Roadside covers any roadside assistance you need ¼ of a mile or more away from your home address, including a tow for up to 10 miles or a taxi up to 20 miles if your vehicle cannot be fixed.
  • Roadside, Recovery, At Home & Onward Travel includes the Roadside Cover plus recovery for up to 8 people (to any destination in the UK), at home breakdown, a replacement car for 2 days whilst your vehicle is being fixed, or if this isn’t possible overnight accommodation or an alternative form of transport.

Please note: Cover for Roadside begins on the start date shown on your confirmation email. All other cover will start 4 hours from the initial start date.

When should I tell you I’ve had an accident?

You should call the Claims Team on 0800 0156 166 straight away.

I’ve bought excess protection, how do I claim my excess back?

You’ll need to submit your Claim Settlement Letter to the ClaimEz website.

I bought RAC breakdown cover – who should I call if I break down?

Please call RAC on 0330 159 0241, who’ll be able to help. Please be ready to give your reference or certificate number and vehicle registration number.