Questions
Technical Support
1. Can I telephone for a quote
2. Can I telephone for assistance if the site has problems
3. Can I register and get insurance later
4. If this site does not recognise my address or postcode what do I do
5. How do I know if the transaction has completed and the insurance is effective
6. If an error occurs on your site, what should I do
7. Can I get a quote over the internet or by telephone
8. What steps do I take to make a complaint
9. What should I do if I do not want you to send me marketing material
10. How do I know if my insurance cover has been accepted
11. What do I do if the policy cover goes through twice for the same day/ period of days
12. Can I get cover over the phone.
13. Can you send out copy of the insurance certificate in post.Some EU and non EU countries wont accept web print
14. What do I do if I forget my password
Vehicle Information
15. Do you insure motorbikes
16. Do you insure more than 8 seaters
17. Can I insure a rented car
18. Do you insure lorries over 3.5 tonnes
19. Can I insure a car if I don’t know the reg number until I pick it up
20. What is the maximum value of a vehicle to be eligible for cover on dayinsure
21. What happens if the vehicle exceeds £40,000
22. Can I insure a car for a test drive
23. Do you insure Jetskis and quadricycles
24. Will you insure a quadricycle
25. Can I insure a motorhome on Dayinsure
26. What can I use my vehicle for
27. Can I get a quote if I do not know the vehicle reg
28. How do I insure a particular vehicle that is not listed in the vehicle drop down list
29. Will I be covered to drive other vehicles when I take out day insure for a particular vehicle
30. Is possible to replace the vehicle on short term cover
31. Do I need different policies for different cars over same period of time
32. What do I do if my classic car is not listed
33. Can I take out insurance on a company car which is not mine
34. Can I insure multiple vehicles over the same period
35. Does your insurance cover towing a boat/caravan/trailer
36. Will the age of my vehicle effect the application for insurance?
37. What is the oldest vehicle you can insure through dayinsure.
Documentation
38. What do I do if I cant retrieve or print my policy document
39. Can I get copies of my policy documents through the post
40. Can I reprint my policy if it failed the first time
41. When do I receive my password to print my documents
42. How and when will I get my insurance details
43. Will the site let me view the insurance certificate to print it
44. Can you E Mail me a copy of the insurance certificate to an additional named driver on the policy
Drivers (principal & additional)
45. Can I insure a car which already has insurance in someone elses name
46. What convictions would prevent me from getting day insurance, is there any discretion
47. How can I insure more than two drivers for a car using day insure
48. If a driver fails to meet the criteria ie: points/disqual/accident history, is there any flexibility
49. Can you provide insurance cover in advance for a driver if driver details not know IE Driving Instructor
50. Can you put employees on Dayinsure cover to drive a van, car or company vehicle.
51. If I do not know the details of the temp driver, can I still get day insurance
52. Can I insure a car when I am not the registered owner/keeper
53. Whos name do I put as principal driver, the keeper, owner/ or myself as a temp driver
54. Do you cover a provisional driver with a UK license taking lessons from a full UK license holder
55. What happens if I have an accident history
56. Can I insure 2 additional drivers or do I have to take out 2 separate policies
57. Can a vehicle be insured twice for different drivers
58. Do I have to hold a UK driving license for twelve months or more
59. When completing the quote box for my wife/partner, do I put myself or my wife as the policy holder
60. Can a provisional license holder be an additional driver
61. Can I hold a policy for one car and take out Dayinsure for another car
62. Can I take out day cover to let a number of people test drive my car
Payments
63. Can I get a receipt of payment for my insurance
64. What do I do if you bill me twice
65. Can you send me a receipt of payment
66. What do I do if my credit card is declined
67. How long does it take to get a credit card refund
68. Problems with the payment/credit card section
Residency
69. You cover relatives from abroad, who, how, what are the criteria they need to meet to take out the ins
70. Can I get ins if I am not a resident in the UK/EU but have an EU/UK driving license, in UK on holiday
71. Can I use dayinsure to insure a foreign visitor to the UK
72. What can I do if I have no permanent residence
Car Taxation
73. Can I drive an untaxed vehicle and insure it through dayinsure
74. Can I get road tax on line using day insure
Modifications
75. Do you insure LPG converted vehicles as this is a modification
76. Can I get cover for a duel fuel vehicle
77. If my car is non standard ie Wheels, rear spoiler, lights, will you insure
78. Can I cover a campervan
Claims
79. What telephone number do I have to ring to register a claim
80. Would an accident affect my no claims bonus
81. Do I have to declare accidents to my annual insurers
82. Do you provide a courtesy vehicle after an accident
83. What do I do if I make a claim in the EU
Europe
84. Does the European cover apply to travel outside the EU.
85. Is your insurance fully comp for driving in the EC
86. What should I do if the site wont let me select EU cover and I want it
87. Does your short term insurance cover and European cover include business use.
Registered Vehicles
88. Can dayinsure cover a car registered in an EU country to travel inside and outside the UK.
89. Will you insure a Spanish registered car when it is in the UK
Age Requirements
90. Can I get round your age restrictions or other qualifying criteria
91. What is the maximum age to be eligible for day insurance
92. Do I have to be 21 years or over, is there anyway this can be done for someone under 21
Detail Amendments
93. Can I edit my details to add an additional driver
94. What do I do if I have made a typo error
95. Can I change date and time of cover once I have booked it.
96. What do I do if I make a mistake
Import/Export
97. Can I buy insurance to export a car to the EU or outside the EU
98. Can I get insurance to cover importing a car from Europe
99. Will you insure an imported vehicle
28 Day Cover
100. Does the 28 days have to be a continuous period or can it be split
101. Is the insurance cover fully comprehensive
102. Do you offer third party/fire, theft insurance only
103. How soon before I need insurance do I to take out a policy
104. Can I book insurance in advance, if so is there a time limit to how far in advance
105. Is there an excess, if so what is it
106. What about cover and excess for windscreen damage
Miscellaneous
107. Do you cover vans for business use
108. Will day insurance cover couriers operating inside and or outside the UK
109. What do I do if the hire company/garage change the car I was due after I take out the insurance
110. Do you cover land rover discoveries or other vehicles for business use
111. How quickly does this insurance information get updated onto the motor insurance database
Cancellations
Answers
1. Can I telephone for a quote
Answer
Quotes can ONLY be obtained from our website: www.dayinsure.com.
2. Can I telephone for assistance if the site has problems
Answer
Yes:Technical Helpdesk Number is 0871 811 7100
3. Can I register and get insurance later
Answer
Yes.
4. If this site does not recognise my address or postcode what do I do
Answer
The site will allow freehand entry of address if the postcode lookup fails to find a match
5. How do I know if the transaction has completed and the insurance is effective
Answer
You will receive your certificate of insurance and a schedule document as a PDF
6. If an error occurs on your site, what should I do
Answer
Contact helpdesk at support@dayinsure.com.
7. Can I get a quote over the internet or by telephone
Answer
No obligation quotes can be obtained via the website.
8. What steps do I take to make a complaint
Answer
Complaints can be made in writing. See What do I do if I have a Complaint section
9. What should I do if I do not want you to send me marketing material
Answer
We do not send out any unsolicited marketing information
10. How do I know if my insurance cover has been accepted
Answer
You will receive an electronic PDF motor insurance certificate and schedule
11. What do I do if the policy cover goes through twice for the same day/ period of days
Answer
Contact Helpdesk Support at support@dayinsure.com
12. Can I get cover over the phone.
Answer
No, this is an internet service only
13. Can you send out copy of the insurance certificate in post.Some EU and non EU countries wont accept web print
Answer
Printable from the website only. This is an electronically downloaded document.
14. What do I do if I forget my password
Answer
Go to existing customer log on screen and select " What do I do if I forget my password."
15. Do you insure motorbikes
Answer
No not currently for private Insurance.
16. Do you insure more than 8 seaters
Answer
No the maximum is 8 seats including the drivers seat
17. Can I insure a rented car
Answer
No. Hire/Rented or Leased vehicles cannot be covered under this type of policy
18. Do you insure lorries over 3.5 tonnes
Answer
No not on this type of policy
19. Can I insure a car if I don’t know the reg number until I pick it up
Answer
No.The registration number will be required in order to produce an insurance certificate
20. What is the maximum value of a vehicle to be eligible for cover on dayinsure
Answer
Maximum value is £40,000
21. What happens if the vehicle exceeds £40,000
Answer
Vehicle does not meet qualifying criteria and cannot be insured under this policy
22. Can I insure a car for a test drive
Answer
Yes. We can offer policies from as little as one day
23. Do you insure Jetskis and quadricycles
Answer
No
24. Will you insure a quadricycle
Answer
No we do not currently offer any bike insurance
25. Can I insure a motorhome on Dayinsure
Answer
No. Campervans and motorhomes are not acceptable vehicles under this type of policy
26. What can I use my vehicle for
Answer
Social, Domestic and Pleasure purposes & business excluding hire and reward
27. Can I get a quote if I do not know the vehicle reg
Answer
Yes. This will be a quote only. The vehicles registration will be required for any application.
28. How do I insure a particular vehicle that is not listed in the vehicle drop down list
Answer
If a vehicle is not listed it is not an acceptable vehicle for this type of insurance
29. Will I be covered to drive other vehicles when I take out day insure for a particular vehicle
Answer
No, the policy will apply only to the vehicle detailed
30. Is possible to replace the vehicle on short term cover
Answer
Because of the electronic delivery amendments cannot be made to a short term policy. The policy is not transferable.
31. Do I need different policies for different cars over same period of time
Answer
Yes
32. What do I do if my classic car is not listed
Answer
We cannot currently insure Classic cars under this type of policy.
33. Can I take out insurance on a company car which is not mine
Answer
Yes.However the vehicle must not be under any leasing agreement
34. Can I insure multiple vehicles over the same period
Answer
Yes, on separate policies
35. Does your insurance cover towing a boat/caravan/trailer
Answer
Whilst the vehicle is insured on a Fully Comprehensive basis, any attached trailer will only covered agianst third party risks.
36. Will the age of my vehicle effect the application for insurance?
Answer
Dayinsure can insure most standard UK registered vehicles, although the age of the vehicle will be taken into consideration during your application, and may be deemed too old to offer a short term policy.
37. What is the oldest vehicle you can insure through dayinsure.
Answer
We can only insure vehicles manufactured/registered from 1993 onwards.
38. What do I do if I cant retrieve or print my policy document
Answer
Contact Helpdesk support. Check that your PC has Adobe Acrobat and it is internet explorer enabled for PDFs.
39. Can I get copies of my policy documents through the post
Answer
No, This is an internet only service. All documentation is electronically downloaded from the site or your e-mail address.
40. Can I reprint my policy if it failed the first time
Answer
Yes.By using the password sent to your E mail address to access your policy
41. When do I receive my password to print my documents
Answer
Via your E Mail once you have registered
42. How and when will I get my insurance details
Answer
Available to print from the site or electronically on a PDF via a confirmation E Mail
43. Will the site let me view the insurance certificate to print it
Answer
Yes
44. Can you E Mail me a copy of the insurance certificate to an additional named driver on the policy
Answer
Reprints can be obtained from the website using your password and E mail address
45. Can I insure a car which already has insurance in someone elses name
Answer
Yes, provided you are not insured under their policy
46. What convictions would prevent me from getting day insurance, is there any discretion
Answer
See our "Customer Acceptance Criteria" on the website.
47. How can I insure more than two drivers for a car using day insure
Answer
Each policy covers one main temp driver and one additional temp driver. Extra drivers would have to be on another separate policy
48. If a driver fails to meet the criteria ie: points/disqual/accident history, is there any flexibility
Answer
No, not on this type of policy
49. Can you provide insurance cover in advance for a driver if driver details not know IE Driving Instructor
Answer
No, driver details must be input at booking stage
50. Can you put employees on Dayinsure cover to drive a van, car or company vehicle.
Answer
Employee would have to take out their own short term insurance.This policy excludes Hire or Reward. The vehicle must not be under a lease agreement.
51. If I do not know the details of the temp driver, can I still get day insurance
Answer
No, details of driver must be completed at booking stage
52. Can I insure a car when I am not the registered owner/keeper
Answer
Yes,providing you will be driving and using the vehicle with the owners permission
53. Whos name do I put as principal driver, the keeper, owner/ or myself as a temp driver
Answer
If you need to drive someone elses car on a short term basis, the insurance cover should be in your name
54. Do you cover a provisional driver with a UK license taking lessons from a full UK license holder
Answer
No, Only full driving license holders are eligible
55. What happens if I have an accident history
Answer
See Customer Acceptance section. No more than 2 fault claims in any 3yr period
56. Can I insure 2 additional drivers or do I have to take out 2 separate policies
Answer
One additional driver per policy
57. Can a vehicle be insured twice for different drivers
Answer
Yes, One main temporary driver plus an additional driver are allowed per policy ( max 2 people)
58. Do I have to hold a UK driving license for twelve months or more
Answer
We accept full UK, EU or EEA licenses to take up this kind of short term policy
59. When completing the quote box for my wife/partner, do I put myself or my wife as the policy holder
Answer
Policy holder is the person who will be driving the car on the short term basis
60. Can a provisional license holder be an additional driver
Answer
No,all drivers must hold a full current license for at least 12 months
61. Can I hold a policy for one car and take out Dayinsure for another car
Answer
Yes, for short term cover up to 28 days
62. Can I take out day cover to let a number of people test drive my car
Answer
No. Could be taken out by you and an additional driver
63. Can I get a receipt of payment for my insurance
Answer
Yes. HSBC show a payment confirmation screen with print option
64. What do I do if you bill me twice
Answer
Contact helpdesk at support@dayinsure.com
65. Can you send me a receipt of payment
Answer
Receipt of payment available at time of booking from HSBC screen.
66. What do I do if my credit card is declined
Answer
Contact your bankers
67. How long does it take to get a credit card refund
Answer
It can take up to 5 working days depending on the card issuing bank.
68. Problems with the payment/credit card section
Answer
Retry, checking card type,card number,expiry details and card billing address or contact your bank.
69. You cover relatives from abroad, who, how, what are the criteria they need to meet to take out the ins
Answer
All customers need to hold a full UK, EU or EEA driving license to qualify to take out this insurance. See customer acceptance criteria
70. Can I get ins if I am not a resident in the UK/EU but have an EU/UK driving license, in UK on holiday
Answer
Yes. See customer acceptance criteria
71. Can I use dayinsure to insure a foreign visitor to the UK
Answer
Yes, see customer acceptance criteria
72. What can I do if I have no permanent residence
Answer
If you are not UK resident you can take out this type of insurance. See Customer Acceptance Criteria
73. Can I drive an untaxed vehicle and insure it through dayinsure
Answer
No
74. Can I get road tax on line using day insure
Answer
No, Dayinsure Short term insurance certificate cannot be used to obtain car tax
75. Do you insure LPG converted vehicles as this is a modification
Answer
We can offer insurance to any vehicle that has had an LPG conversion
76. Can I get cover for a duel fuel vehicle
Answer
Factory modified vehicle YES. Modified after purchase NO
77. If my car is non standard ie Wheels, rear spoiler, lights, will you insure
Answer
If the modification is to enhance or improve performance or is cosmetic we cannot insure under this type of policy
78. Can I cover a campervan
Answer
No, most are modified after manufacturer and therefore not in original condition
79. What telephone number do I have to ring to register a claim
Answer
Tel number 0800 678 999 lines open 24 hrs per day for UK claims. outside of UK (0044) 161 866 4114.
80. Would an accident affect my no claims bonus
Answer
No, but it must be declared to your annual insurance provider
81. Do I have to declare accidents to my annual insurers
Answer
Yes, always
82. Do you provide a courtesy vehicle after an accident
Answer
No, not on this type of short term policy
83. What do I do if I make a claim in the EU
Answer
Claim Line Outside Uk is (0044)1618664114 UKL Claimline is 0800 678 999
84. Does the European cover apply to travel outside the EU.
Answer
Outside of EU not covered. Only EU member states can be covered.
85. Is your insurance fully comp for driving in the EC
Answer
Yes if you take out the European cover option. Standard Ins covers on a 3rd party basis in Europe
86. What should I do if the site wont let me select EU cover and I want it
Answer
Contact Helpdesk Technical Support
87. Does your short term insurance cover and European cover include business use.
Answer
Business use covered excluding the carriage of passengers or goods for Hire or Reward purposes.
88. Can dayinsure cover a car registered in an EU country to travel inside and outside the UK.
Answer
No,All cars must be UK registered
89. Will you insure a Spanish registered car when it is in the UK
Answer
No, all cars must be UK registered
90. Can I get round your age restrictions or other qualifying criteria
Answer
No.
91. What is the maximum age to be eligible for day insurance
Answer
There is no upper age limit
92. Do I have to be 21 years or over, is there anyway this can be done for someone under 21
Answer
21 is minumum age required for vehicles in insurance groups 1-17. 25 years or over for vehicles in insurance groups 18-20.
93. Can I edit my details to add an additional driver
Answer
No, not once policy has been activated
94. What do I do if I have made a typo error
Answer
Cancel and start again before payment details are given
95. Can I change date and time of cover once I have booked it.
Answer
No, unfortunately because of the electronic delivery no amendments are permitted on short term insurance cover
96. What do I do if I make a mistake
Answer
Cancel and start again before payment details are given
97. Can I buy insurance to export a car to the EU or outside the EU
Answer
Exporting of vehicles cannot be insured on this type of short term policy.
98. Can I get insurance to cover importing a car from Europe
Answer
No, This type of short term insurance cannot be used to cover imported vehicles
99. Will you insure an imported vehicle
Answer
No, not on this type of short term policy
100. Does the 28 days have to be a continuous period or can it be split
Answer
The 28 days can be any days within any 12 month rolling period, they do not have to be consecutive
101. Is the insurance cover fully comprehensive
Answer
Yes
102. Do you offer third party/fire, theft insurance only
Answer
No, not on short term insurance policies
103. How soon before I need insurance do I to take out a policy
Answer
Same day or upto 28 days before insurance is needed
104. Can I book insurance in advance, if so is there a time limit to how far in advance
Answer
Yes , maximum of 28 days in advance
105. Is there an excess, if so what is it
Answer
Standard excess is £250.00. For full excess details please see Exclusions and Excess section on our home page
106. What about cover and excess for windscreen damage
Answer
Please view Exclusions and Excess section on our home page.
107. Do you cover vans for business use
Answer
No. See Vehicle Acceptance Criteria. No Hire & Reward cover under this type of policy.
108. Will day insurance cover couriers operating inside and or outside the UK
Answer
No, Cover does not include usage for hire or reward
109. What do I do if the hire company/garage change the car I was due after I take out the insurance
Answer
Dayinsure short term policies are not suitable for hire or rental vehicles.
110. Do you cover land rover discoveries or other vehicles for business use
Answer
Travelling to and from for business purpose, but not for hire or reward business purposes
111. How quickly does this insurance information get updated onto the motor insurance database
Answer
Daily Imports to the MID