All our staff are working remotely so the business is still fully operational. If you plan to take out a policy, nothing has changed, it can still be done online in as little as 15 minutes.
If you have any questions, our customer services team are available from 9 am – 5 pm every day by email: firstname.lastname@example.org or phone: 0333 005 0944 from 9 am – 5 pm Monday to Thursday, 9 am – 4 pm on Friday, 9 am – 5 pm on Saturday and 9 am – 4 pm on Sunday. On Saturday and Sunday only our phone lines are closed for lunch between 12:30 pm to 1:30 pm.
If you plan to volunteer your time and drive for a voluntary organisation or charity to help relieve some pressure, a normal motoring policy should cover you to do this, but this depends on your annual insurance company.
If they don’t cover you for volunteering then a normal temporary car insurance policy with Dayinsure will cover you for volunteering.
If your annual policy covers you for commuting, you will be covered to drive to work instead of taking public transport. If it doesn’t, we can offer temporary business insurance that can start in as little as 15 minutes.
All cars that are not listed as SORN (officially off the road) must be insured, so you will likely not be able to pause your annual insurance if you are self-isolating. However, you can get in touch with your annual provider if you won’t be driving for a while to see how they might be able to support you.
If you break down while on the road, you will likely not see any difference in service from your breakdown cover provider. Most of the major breakdown companies have ensured all their mechanics only come to work if feeling fit and well, they will all be briefed on the latest hygiene advice and equipped with cleaning products, gloves and hand gels.
If you have temp cover with us and wonder what will happen if you break down during the Coronavirus pandemic, please check the RAC’s website for their latest information.
The best thing we can all do at this time is to practise social distancing as much as possible. If you need to refuel, most supermarket filling stations have self-service pumps that allow you to fuel up and pay without needing to go inside. These are a great option for limiting human contact.
Equally, for those with an electric car using a public pump, you can usually pay by app, which is preferable.
We suggest you keep a pair of gloves in the car for refuelling, or use any gloves available on the forecourt.