Application help

Need help buying insurance?

From getting a quote to making a payment we can help solve any problems with your application. Here are the top questions asked by you.

Man typing on laptop

Application help FAQs

Which address should I use?

You need to use your permanent UK (England, Scotland Wales) home address. If you make a claim on the policy, you might be asked to provide proof that you live at this address.

Why has my payment failed?

Below are some of the more common reasons for a payment being declined.

  • Lost internet connection: please try again
  • Try a different internet browser, a different device or a different payment method
  • If you’re still having trouble, try contacting the cardholder’s bank to make sure the transaction isn’t blocked.

Why can’t you insure me?

Your application depends on:

  • your age
  • where you live
  • your occupation
  • the type of car
  • how old the car is
  • your driving history.

If we can’t insure you, it’s because of one (or more) of these reasons. We don’t get any more information from our underwriters (the people who decide what terms to offer). They have specific criteria, so please don’t worry – it’s nothing personal!

My driving licence is being rejected as incorrect. What does this mean?

The driving licence is validated against the driver details. Please make sure the driver’s name and date of birth have been entered exactly as shown on the driving licence and that the driving licence number is only 16 characters long.

How long can you insure me for?

We can insure a car for up to 30 days. If you need longer cover, you can take out a new policy at the end of the 30 days. The shortest time we can insure a car is one hour. The policies are only for consecutive days on cover.

I’m having trouble completing a quote – can you help?

If you can’t complete our application, it’s probably because some of the information isn’t recognised. Make sure you check your details including your email address, occupation and driving licence number. If you still need help, email us at To allow us to respond more efficiently, please include the exact on-screen message you are seeing.

How do I get a quote?

To get a quote, please apply online. Please remember you can’t get a price over the phone.