Privacy policy

This document details how information about you, that you have provided to us, will be used. The privacy and security of your personal information is very important to us and we want to assure you that your information will be properly managed and protected whilst in our hands.

Legal basis for processing data:

There are several lawful bases under which we can hold and process your data. Dayinsure.com LTD will hold and process your data on the basis that processing is necessary:

How we collect data about you:

When you contact us for an insurance quotation we collect the relevant information needed by an insurer to calculate the premium and understand and arrange your insurance needs. The information varies dependant on the risk to be insured, but may include:

We may need information (including sensitive personal data) about other members of your household or family (including children) who may also be included as a beneficiary on your policy e.g. family members who may drive the car.

How we collect this information:

Information is collected during completion of our online submission forms, telephone conversations and e-mails with you or from publicly available sources or trusted third parties.

How we store your personal data:

Dayinsure.com LTD use several data storage methods which include:

Information held on the Microsoft Azure Environment is securely backed up and your data is encrypted to protect it from cyber-attacks and on-line hackers. Any manual records are stored in secure locked offices.

How your information will be used and who might it be shared with:

The information we collect will be passed to insurers to enable them to calculate a competitive insurance quotation to meet your requirements and/or handle a claim under the policy.

In order to obtain the most appropriate policy it may be necessary to pass your information to other insurance intermediaries who are authorised and regulated by the Financial Conduct Authority.

Information provided by you may be put onto a register of claims and shared with other insurers to prevent fraud.

We may also share your data with other third parties in order to meet our legal or regulatory requirements. This includes statutory bodies and third parties who request information about you that they need to help prevent or detect crime or fraud.

We may also disclose your information to third party suppliers or service providers to conduct our business, for example, to help administer your policy, to help us manage and store data, provide data analytics, conduct market research and to communicate with you effectively. This may include any online or digital partners we work with, so we, or our online or digital partners on our behalf, can communicate with you through their platforms.

We may also share your information with, and obtain information about you from credit reference agencies.  If this is the case we will provide you with information about the credit reference agency we have used.  Please note that any searches undertaken prior to you proceeding with your application will be soft searches and will not affect your credit rating.

How long we keep your data for:

We will retain any information held electronically as outlined in our Data Retention policy which sets out the basic
principles applied to the storage of data within Dayinsure.com LTD (a copy can be requested by contacting us). The
aim of the policy is to ensure that data is kept only while it is required either for business processing or for legislative
reasons. A summary of this data retention policy is below:

Data StatusRetention Period
Quotation Only (no insurance policy purchased)1 Year
Policy Arranged7 Years
Customer Account Information1 Year (after last consent was obtained)

 

In all instances your personal data is processed by our staff in the UK. However, for the purposes of IT hosting
and maintenance this information may be located on servers within the EEA.

Your Rights of access:

Under the GDPR (General Data Protection Regulations) you have a right to obtain a copy of the personal information that we hold about you free of charge.  If you believe that any information held is incorrect or incomplete, you should contact us (see contact details below).  Any information that is found to be incorrect or incomplete will be amended promptly.

Erasure Rights:

You have the right to request the deletion or removal of your personal data if you feel there is no compelling reason for its continued processing.

Your Right to Data Portability

You have the right to request us to transmit your data directly to another organisation which we will undertake if this is technically feasible.  We will respond to your request within one month and if we are unable to action a request we will explain why.

Your Right to object:

Under the GDPR you have the right to object to us processing personal data based on grounds relating to your particular situation.  If you object to us processing your personal data we will stop unless there are compelling legitimate grounds for the processing which override your interests, rights and freedoms or, the processing is for the establishment, exercise or defence of a legal claim.

For any of the above please write to us at the address below in the first instance.

Your Right to Complain:

You have a right to complain to the Information Commissioners Office if you feel there is a problem with the way Dayinsure.com LTD is handling your data.  Please contact https://ico.org.uk/concerns/handling/

Marketing

We may, along with our trusted partners (Aviva & RAC), provide you with updates and offers on services via marketing, but we will always give you the opportunity to ‘opt out’ of direct marketing when you request an online quote, purchase a product online or receive any email, text or other direct marketing communication.

Cookies

Certain parts of the Website use “cookies” to keep track of your visit and to help you navigate between sections. A cookie is a small data file that certain websites store on your computer’s hard-drive when you visit them. They can contain information such as your user ID and the pages you have visited. The only personal information a cookie contains is information you have supplied yourself.
We use cookies on the Website to enable us to deliver content that is specific to your interests and gives us an idea of which parts of the Website you are visiting. Our cookies do not read data from your computer’s harddrive or read cookies created by other websites that you have visited. This means that your visit will be tracked, but that to all intents and purposes you remain anonymous and no personal details will be stored on our systems.
Should you not wish to accept cookies, you can amend your internet options accordingly to provide a prompt to notify you when you when a cookie is offered.

iovation Cookies
“__vstl”, “io temp” and “token” “__vstl”, “io temp” and “token”

How do we use this type of Cookie?
We use “__vstl”, “io temp” and “token” to prevent and detect devices associated with fraudulent or other malicious activity and enable us to authenticate your account.

What do the Cookies collect?
Our JavaScript collects information about the attributes of your device, which is like the types of information collected by many websites such as IP addresses, device type, browser type, screen resolution, operating system etc. It does not collect directly identifiable personal data, although it can collect your IP address. This information is then shared with a third-party service provider, iovation Inc, for fraud prevention and account authentication purposes. For more information about iovation, please see www.iovation.com.

Changes to this Privacy Policy

We may amend this Privacy Policy from time to time for example, to keep it up to date or to comply with legal requirements. You should regularly check this Privacy Policy for updates. If there will be any significant changes made to the use of your personal information in a manner different from that stated at the time of collection, we will notify you by posting a notice on our Website.

Contact Details

If you need any further information or need to contact us please write, telephone or email us at:

Dayinsure. Com Ltd
Mara House
Nantwich Road
Tarporley
CW6 9UY

ICO appointed Data Protection Officer – Patrick O’Grady

E-Mail – support@dayinsure.com